Six years ago a friend recommended Ting for affordable cell phone service. This recommendation was so timely. For months I had been dealing with billing errors, and I was tired of wasting my time contacting customer service to correct them. After looking up their rates, we made the switch to Ting. Six years later we are still satisfied with Ting. This review won’t cover every aspect of Ting, but I hope it helps you make an informed decision regarding another option for affordable cell phone service.
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New Rate Plans – November 2020
Ting updated their rate plans on November 17, 2020. The new plans appear to have much more favorable data rates than the previous plan structure. As an existing customer, I can keep my old plan (detailed below), or I can upgrade to the new plan. I’m considering the Flex plan for our family as our data usage continues to increase over time but still isn’t too high most months.
I like to keep things simple. Ting’s rates are straightforward, and there is only one plan to choose. Ting charges a flat rate of $6 for each phone line. The shared usage for minutes, text, and data each month determines the final bill. The chart below shows how a Ting bill can fluctuate from month to month based on usage.
The Ting Bill Estimator
With so many unlimited plans from cell phone companies, varying rates for usage seems complicated, right? Not really. Ting makes it very easy to know if you would save money with their bill estimator.
First, select the number of phone lines for your shared plan. Each line is $6. This price hasn’t changed in the six years we’ve been using Ting.
Now, grab a few of your recent cell phone bills and enter the average minutes you used. Ting uses bins of minutes, texts, and data to determine your bill. You aren’t locked into any bin, but you will be charged the amount listed for whichever bin your usage falls into that month.
After selecting the talk minutes bin, choose the texts bin that most closely matches your typical usage. In our family, I’m the one who texts the most. Fortunately, Ting’s texting rates are quite reasonable. Our family tends to fall into the 1001-2000 texts bin most months.
Finally, select the bin that most accurately reflects your standard data usage. For our family, data usage has trended upward in the last several years as we switched from flip phones to smart phones. Our data usage often peaks when someone in our family is traveling.
As shown below. the Ting Bill Estimator provides the estimated monthly total and average per phone line. It does not include the taxes and surcharges. Over the course of six years, our taxes and surcharges averaged $7.70 per month with a minimum of $4.11 and a maximum of $12.23.
Review Our Family’s Ting Usage
We use Ting because billing is simple and affordable. But don’t just take my word for it. In addition to the bill estimator, use these charts of our actual talk, text, and data usage to see if Ting might be right for you. Click each chart to enlarge it if needed.
Our Average Cost
Have we saved money by using Ting? You be the judge. Over the last six years, my husband and I have averaged a combined phone bill of $29.67. As our data usage has increased so has our average bill. Over the last twelve months, our average combined phone bill is now $36.82. That includes taxes and surcharges.
Will Ting Work for You?
As with most things in life, there are pros and cons to the Ting cell phone plan. Although Ting has worked well for my family, it may not work well for yours. I hope this Ting review provides food for thought on how to intentionally save money for your family.
The cost analysis above did not take into account the cost of hardware. When you switch to Ting, you either bring your existing phone that you own, or you purchase a compatible phone. Switching to Ting six years ago was easy for us because we were Sprint customers at the time and Ting used the Sprint network. None of us had to purchase a new phone at that time.
Since then, we’ve all replaced our phones. My husband’s first smart phone was purchased used from Ting’s online store; he bought his second smart phone at Costco. I bought an inexpensive smart phone from Amazon. My sister and brother-in-law received hand-me-downs from family and friends. My parents went all out when they joined the smart phone revolution by purchasing iPhones directly from Apple.
As the manager of our Ting account, I have helped my family members change out their phones when needed. Ting has a very user-friendly website, and I have never had trouble transferring a phone line from one phone to another. Ting provides useful support documentation online, and they are responsive to chat. On occasions when I’ve needed to call Ting customer support, a person – not an automated system – has answered the phone, and I’ve spent very little time on hold. Keep in mind that I do have a technical background, so what seems straightforward to me may not be as easy for others.
Ting offers three major networks for cell phone coverage. These are Verizon (added February 2020), Sprint, and T-Mobile. Use Ting’s coverage maps to verify that you will have service in your area before switching to Ting.
Ways to Reduce Ting Usage and Save Money
Monitor and Limit Usage
With Ting, you can set usage alerts and caps on each phone line. Whereas a usage alert might warn you by email or text that you are nearing a limit, a cap will prevent the phone line from consuming more of the given service (e.g., texts or data).
Add a Home Phone
At the same time that we switched to Ting, we also bought an Ooma Telo so that we could have a cheap home phone. The purpose was twofold. I didn’t want to miss an important call if my cell phone was in another room, and I wanted to reduce the number of cell phone minutes we would accrue each month with Ting. Our Ooma home phone costs less than $5 per month, and it definitely saves us a lot of minutes and money on our Ting bill.
Intentionally Consume Less Data
With all of the unlimited phone plans available, it’s tempting to be on our phones consuming data at all times. Because I don’t want to jump on my phone every time I’m bored, I’ve been intentional about only installing apps that help me accomplish tasks and goals when I’m out and about. After wasting way too much time on Facebook, I removed it from my phone, but I still have the messenger app. I generally don’t stream movies or TV on my phone. I use cellular data when necessary, but I purposely try to limit it by using WiFi at home or when visiting family.
Save $25 on Ting
I wrote this review because Ting has helped our family save money on cell phone bills for the past six years. This is an affiliate post. If you decide to try Ting and use this referral link, you will save $25 on your first service or device, and I will be compensated at no additional cost to you. Please read my affiliate disclosure policy to learn why this affiliate post fits the mission of this blog.